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Microsoft details known issues in Windows 10 May Update - Known issues in this update
Microsoft is now rolling out the Windows 10 May Update version to the masses with a slew of improvements and several new features to enhance your experience, whether you're using a desktop, laptop, or tablet.
This is the seventh major update since the original launch, and it's the first semi-annual update of releasing to supported devices.
However, as a result of major code changes, a new feature update also means potential new issues during and after the upgrade that can negatively impact the overall usability and performance. Also, consider that many of the problems moving to a new version aren't necessarily issues with the new version of Windows A lot of times the reason for an installation failure is because of outdated drivers, conflicting applications, custom configurations, and hardware related issues.
In this Windows 10 guide, we'll dive into some of the problems and the instructions to resolve them as you make the leap to the May Update on your device. More on the May Update. Usually, when your device undergoes an upgrade to a new version, you may see two types of issues. You may come across errors that are known problems that can occur for many reasons, but they're not necessarily bugs with the May Update, and then there are those problems that are results of unknown bugs and compatibility problems with the latest feature update.
This guide highlights the steps to deal with both types of issues as you embark into the upgrade process and after the installation of Windows While the recommended method to install a new version of Windows 10 is to use Windows Update, many times, you'll come across different error messages that will prevent you from completing the installation. Using this method, you can see a lot of different errors depending on the problem.
However, if you don't know the cause of the issue, you can use the Windows Update troubleshooter to let the system fix the problem automatically.
Once you complete the steps, in the "Windows Update" settings page, click the Check for updates button to continue with the upgrade to version In the case that Windows Update isn't working because of a networking issue, you may need to use the Network Adapter troubleshooter, under the "Find and fix other problems" section, in the "Troubleshoot" settings page to resolve the problem automatically.
If you're seeing the error 0xF using Windows Update, then it could indicate that your device isn't able to connect to the update servers, or the System Reserved partition is out of space. Usually, the 0xF error will appear when you're trying to download the files to install a new feature update while you're connected to a VPN server. If you use a different VPN client, make sure to check the software vendor support website for more specific details to disconnect.
If you're using a third-party antivirus or another type of security software, sometimes they store data on the System Reserved partition, which can be the reason you're not able to install the May Update.
Usually, you can resolve this issue using a third-party tool to make the Reserved Partition bigger. This partition should be MB or larger. Alternatively, you can perform a clean installation with the new feature update, which will wipe out the hard drive and create the necessary partitions automatically.
When using Windows Update to install a new version of Windows 10 or monthly update, there's a chance that you'll see one of these two errors:. These are common messages that can prevent the upgrade process from completing successfully, and you won't be able to continue until you investigate and fix the exact error. Fortunately, the Windows Update settings page includes a section with information about each update that you're trying to install, and you can use this information to continue the investigation and fix the issue.
Once you complete the steps, you can use your preferred search engine to research the error, or better yet, you can ask in the Windows Central forums to find a solution for the problem. Using the Microsoft Media Creation Tool can also result on an error 0x If this is the case, then it means that the download didn't complete successfully. To get around the issue, either try an in-place upgrade again or use the tool to start from scratch with a clean copy of Windows If you get the 0x error, it means that a problem has occurred during the download process.
If you see error 0x or 0x trying to install the new feature update, it indicates that some of the upgrade files are either damaged or missing. The easiest way to fix this issue is to use the Storage settings to delete the temporary install files and then go through the upgrade process again.
After completing the steps, in the "Windows Update" settings page, click the Check for updates button to proceed with the upgrade to the May Update.
Alternatively, you can avoid this issue using the Media Creation Tool to perform a clean installation of Windows 10 with the new feature update. The Media Creation Tool is a handy utility to perform an in-place upgrade or create a bootable media to install a new version of Windows 10, such as the May Update. However, you can end up with a Dynamic Update problem, which can prevent the tool from starting the upgrade process even after restarting it.
If after restarting the Media Creation Tool, the upgrade files get stuck downloading, you may need to start the installation process manually using these steps:. Once you complete the steps, you should be able to continue with the upgrade process to the May Update.
If you're still seeing the same problem, then you should try the Update Assistant. As part of the upgrade process, the Media Creation Tool downloads the files required to upgrade, and then check for additional updates. After you complete the steps, the tool will timeout, skip the updates, and it'll continue with the upgrade process. If you're planning to upgrade your device using a USB media created with the Media Creation Tool, the Windows 10 May Update may fail every time you try the installation process.
Typically, this happens because some of the files may be damaged or missing inside the USB flash drive. To fix this problem, use the Media Creation Tool one more time to recreate the bootable media. If available, try creating the installation media using another computer. Once you complete the steps, you'll end up with a brand-new USB media without corrupted files, which you can now use to install the Windows 10 May Update.
In the case that you see the 0xD - 0xC error during the upgrade process, then some of the files may be corrupted in the Windows 10 ISO file. Once you complete the steps, the utility will create a new ISO file that should now work to upgrade your computer or virtual machine. While the Update Assistant tool has been designed to install feature updates when Windows Update isn't working, sometimes, the utility can run into problems of its own, including getting stuck during the update download process.
Typically, the issues that can occur using the Update Assistant are associated with network problems. If this is the case, you can use these tips to fix the problem:. If you're still dealing with the same problem, use the Media Creation Tool to upgrade your device to the May Update. As you try to upgrade to Windows 10 version using the Media Creation Tool, USB install media, or Update Assistant, you may experience the error 0xB 0xD , along with the "Something went wrong" message, or error 0xB7 0xA which will prevent the installation of the feature update.
Usually, the error 0xB 0xD or 0xB7 0xA indicate that the Windows Setup cannot continue as a result of another process running in the background.
For instance, the setup can stop unexpectedly because of a third-party security software such as antivirus , or a process for certain applications. To get around this problem, either identify and terminate the application and its background processes and start again.
Uninstall the programs that may be causing the issue such as antivirus or anti-spyware. Or perform a clean boot of Windows 10 and try the upgrade process one more time.
After you complete the steps, use the same instructions again to remove any other conflicting apps. After the installation, remember to reinstall the third-party software.
As part of the minimum hardware requirements, you need at least 20GB of available storage to upgrade a bit version or 16GB of space for a bit version.
If your device doesn't meet the storage requirements, you may get one of the following error messages:. To resolve the storage problem installing the May Update, use the Settings app to free up space using these steps:. Once you complete the steps, if you're able to clear enough space, you should be able to install Windows 10 version without problems. Alternatively, you can connect an external storage such as an external hard drive or USB flash drive with at least 16GB of storage, and then, Windows 10 will use it as temporary storage to perform the installation.
Although Windows 10 can run in most hardware configurations, you may stumble upon error 0xC — 0x , 0xC — 0x , or 0x , if the device doesn't meet the minimum requirements. If you're about to install Windows 10 with the May Update, make sure the device includes these minimum hardware requirements:. While you may not see errors on high-end computers, it could be an issue on low-end devices. In the case that the 0xC — 0x or 0xC — 0x error comes up, the problem is likely to be not enough RAM, which you can resolve installing additional memory.
You can use this guide to find out the hardware information of your device to determine if a hardware upgrade is required. Another common problem while trying to install a new version of Windows 10 is error 0x 0x , which indicates that the system is unable to find the specific files.
Usually, this error happens when you have more than one drive connected to your computer. To quickly fix the problem, disconnect secondary internal drives as well as external drives including USB flash drives.
You only need the main drive that will house the Windows 10 installation and the drive that contains the installation files. When installing the May Update, if you come across one of the 0xC or 0x errors, then you're dealing with a driver issue.
One way to avoid errors with drivers is to disconnect the peripheral preventing your device from upgrading. After installing the feature update, you can reconnect them again. Usually, it's always recommended to disconnect all peripherals that aren't essential to complete the installation, including external drives, printers, Bluetooth devices, USB devices, cameras, and other peripherals to prevent issues. Available space can be one of the reasons for one of the 0xC errors.
If this is the case, use Storage sense, remove non-essential apps and games, and delete or export personal files to free up space. If you need more assistance, use this guide to reclaim as much storage as possible.
In the case that your computer is getting one of the 0xC or 0x error, make sure you're using the most up-to-date drivers from your manufacturer. If you're downloading the driver from your manufacturer support website, skip the above instructions, and make sure to use their steps to install the update. You can also use the CHKDSK command line tool to check and fix logical and physical errors on the hard drive that could be preventing your device from upgrading correctly.
Once you complete the steps, during the startup process, the CHKDSK tool will scan and repair any errors that it may find on the hard drive.
You don't need to use both tools. You should start with the SFC tool in Command Prompt, and if you continue having issues, then you should try the DISM command tool to fix problems with the current installation. In the case that you've tried everything, and you're still running into the same issue, an alternative option includes performing a clean installation of Windows 10 with the May Update using the Media Creation Tool.
When upgrading to the May Update, you may also see error 0xC — 0xC , which reveals that some of your installed applications are incompatible with the installation process.
To address this issue, uninstall the apps that may be blocking the installation such as non-Microsoft antivirus, anti-spyware, and other security software.
After you complete the steps, you should be able to finish the installation of Windows 10 version without problems. When you see error 0xF , it means that there's a compatibility problem with a device driver or program installed on your computer. Usually, you'll see this error when there's an issue with the graphics driver. It can also be a compatibility problem with an old piece of software or third-party antivirus.
Or one of the components inside your computer is using an outdated driver. These tools can detect and show you a report of any common hardware compatibility issue. In the case that it's a driver problem, it's recommended to download and install the most up-to-date driver available from your manufacturer support website, using their instructions. Quick tip: Sometimes manufacturers also offer beta versions of their drivers, which may fix the problem in question.
If the device is using the latest driver, you can try uninstalling it, then continue with the version installation.
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